Find out how TESCAN GmbH standardises its paper processes with tegolySIGN.

Challenge

Until now: A time-consuming and inconsistent process with a large number of paper documents

Tescan GmbH, a leading manufacturer of Scanning Electron Microscopes (SEM), deals with many different paper documents every day. Each of these documents must be signed either by its own employees or by customers. This was done in analogue workflows, which was time-consuming and expensive.

Dunja Hellemann, Internal Sales at Tescan, summarised the situation:

"The process was extremely stressful for our team. We had to keep track of all processes manually and turnaround times were often very long, which also repeatedly led to delays on the customer side. It was clear that we needed a more efficient digital solution for signing contracts and documents."

Solution

The digital signature and Microsoft Teams

To solve this challenge, Tescan turned to tegoly, among others. With tegolySIGN, Tescan was able to completely digitalise the signature process and reduce turnaround times from sometimes weeks to an average of one to two days.

From Tescan's perspective, the implementation of tegolySIGN was a real game-changer. Mr Oetzel, Marketing Manager, says:

"With tegolySIGN, we have finally found a solution that allows us to sign all our contracts and documents in a legally secure, simple, fast and cost-effective manner. The integration into MS Teams in particular helped enormously with the introduction and acceptance in the company, as we had no administrative effort and the employees quickly got used to the already simple operation. We see a great advantage in the fact that we now manage our signature processes exactly where we usually discuss them, namely in MS Teams. This means no additional software programmes and windows, no isolated solutions and finally fluid processes."

Result

Improved workflow and increased efficiency

Thanks to tegolySIGN, Tescan was able to significantly improve the efficiency of its business processes. Jens Wosinski, IT Director:

“With tegolySIGN, we save about 5-7 hours of work per user per month, which totals up to €1500 for working time, eliminated hardware, postage and packaging. Turnaround times and clarity have also been significantly improved, which customers and employees highly appreciate. In future, all contracts and documents will only be signed digitally, which will lead to significant savings. Just imagine the effort required if our terms and conditions change for customers and we need written confirmation from everyone.”

In addition, a digital signature solution like tegolySIGN helps Tescan employees work more flexibly, as signatures can now be provided and obtained from anywhere.

Conclusion

The success story of Tescan GmbH shows that the digitalisation of signature processes brings a noticeable improvement in efficiency and customer satisfaction.