General terms and conditions

§ 1. material scope and subject matter of the contract

The following terms and conditions (the “General Terms and Conditions”) apply to the use and operational support of standard software programs (the “Software”) produced by tegoly GmbH, hereinafter referred to as tegoly, and provided as a software-as-a-service service via the Internet.
are the subject of the contract:

the provision of software programs listed at www.tegoly.com for use via the Internet and
the storage of the customer’s data on servers of the data center
Individually developed software programs are not the subject of this contract.

§ 2. type and scope of services

The nature and scope of the services to be provided by both parties shall be governed by the contractual agreements. The scope of services defined in the contract shall be deemed to be the agreed quality. Decisive for this are:

the defined scope of performance of the software listed in the contract, which is specified in the respective user documentation, the suitability for the use assumed in the contract, the conditions specified in the contract,
the following conditions, generally applied technical guidelines and technical standards, in particular also the international standards and proposals of the Internet Engineering Task Force (IETF), as documented in the Request for Comments (RFC), and the W3C (World Wide Web Consortium).

In the event of discrepancies, the contractual agreements shall apply in the above order.
Further terms and conditions, in particular general terms and conditions of the contractual partner, shall not apply, even if tegoly does not expressly object to them. The GTC of tegoly GmbH shall apply exclusively.

§ 3. terms of use

3.1. Rechte des Kunden an der Software
tegoly räumt dem Kunden für die Dauer des Vertrages ein nicht ausschließliches, nicht übertragbares und nicht unterlizenzierbares Recht zur Nutzung der im Vertrag genannten Software und der zugehörigen Anwenderdokumentation im Rahmen ein. The software is provided via the Internet. The transfer point for the SaaS services is the router output of the data center used by tegoly to the Internet. The customer undertakes to use the software exclusively in accordance with the contract and neither to pass it on to third parties nor to make it accessible to third parties in any other way. The customer is not entitled to reverse engineer, decompile, disassemble, duplicate or use any part of the software to create a separate application.
The customer hereby acknowledges tegoly as the sole licensor of the software and the associated copyrights. tegoly’s rights as sole licensor shall also apply to extensions of the software provided by tegoly to the customer, unless otherwise agreed in writing.
The customer hereby acknowledges tegoly’s trademark, name and patent rights in relation to the software and the associated documentation. Customer shall not remove, alter or otherwise modify any copyright information or other similar proprietary notices in the Programs and related documentation.

3.2. Rechte des Kunden an den Daten
Die durch die Software erfassten, verarbeiteten und erzeugten Daten werden auf den Servern des Rechenzentrums gespeichert. In any case, the customer remains the sole owner of the data and may therefore demand from tegoly at any time, in particular after termination of the contract, the return of individual or all data without any right of retention on the part of tegoly. The data shall be released by electronic transmission via a data network or, by separate agreement, by handing over data carriers. The customer has no right to also receive the software suitable for the use of the data. The responsibility for the permissibility of the collection, processing and use of the data and for safeguarding the rights of the data subjects (information, use, correction, blocking, deletion) lies with the customer.

3.3. Zuwiderhandlung gegen die Nutzungsbedingungen
Bei Zuwiderhandlungen gegen die genannten Nutzungsbedingungen ist tegoly berechtigt, den Vertrag ganz oder teilweise fristlos zu kündigen. In this case, tegoly additionally reserves the right to assert claims for damages against the customer resulting from the breach of contract.

3.4. Vertragsdauer und Kündigung
Die Mindestlaufzeit für die Bereitstellung des SaaS-Dienstes beträgt 1 Monat oder 12 Monte. Bei beiden Varianten verlängert sich die Vertragsdauer automatisch um einen oder 12 weiteren Monat, wenn nicht 4 Wochen vor Verlängerung eine Kündigung erfolgt.
tegoly is entitled to terminate the contract for good cause, in particular in case of failed direct debits or credit card collections.

§ 4. maintenance conditions and service level

4.1. Weiterentwicklungen/Leistungsänderung
tegoly behält sich im Zuge des technischen Fortschritts und einer Leistungsoptimierung nach Vertragsschluss Weiterentwicklungen und Leistungsänderungen (z.B. durch Verwendung neuerer oder anderer Technologien, Systeme, Verfahren oder Standards) vor. In the event of significant changes in performance, tegoly will notify the customer in a timely manner. If the customer suffers significant disadvantages as a result of the service changes, he shall have the right to extraordinary termination of the contract as of the date of the change. The customer must give notice of termination within two weeks of receiving notification of the change in service.
When new versions of the software are made available, tegoly shall grant the customer the rights listed in Section 3 for the respective new version accordingly.

4.2. Systembetrieb
tegoly stellt sicher, dass die bereitgestellte Software in für die Anforderungen des Kunden geeigneter Umgebung und Ausprägung sowie auf für den Verwendungszweck des Kunden geeigneter Hardware betrieben wird. Hierzu zählen Anzahl und Art der Server, regelmäßige Backups, Skalierbarkeit, Stromversorgung, Klimatechnik, Firewalling, Viruschecking, breitbandige Internetanbindung.
tegoly führt tägliche Backups der Datenbestände durch.

4.3. Systemverfügbarkeit
Die Verfügbarkeit des Netzwerks des Rechenzentrums am Router-Ausgang im Internet beträgt 99% im Jahresmittel. The client-side connection to the Internet is the responsibility of the customer. This is not part of the SaaS scope of services. The downtime is determined in full minutes and is calculated from the sum of the fault clearance times per year. Excluded from this are those periods that tegoly marks as so-called maintenance windows for optimization and performance enhancement as well as loss of time in troubleshooting due to reasons for which tegoly is not responsible and failures due to force majeure.

4.4. Störungen der Systemverfügbarkeit
Störungen der Systemverfügbarkeit müssen vom Kunden unverzüglich nach Bekanntwerden gemeldet werden. Before reporting the fault, the customer must check his area of responsibility. For fault reports received within support hours, fault clearance begins within two hours. In the case of fault reports received outside support hours, fault clearance begins on the following working day. Delays in fault clearance for which the customer is responsible (e.g. due to the unavailability of a contact person on the customer side) shall not be counted towards the fault clearance time.

§ 5. warranty

It is not possible according to the state of the art to exclude errors in software under all application conditions. However, tegoly guarantees that the software mentioned at www.tegoly.com is basically usable. The limitation period is one year.

Errors in the software and the associated documentation shall be corrected by tegoly within a reasonable period of time free of charge. The prerequisite for this claim to rectify the fault is that the fault is reproducible. tegoly may, at its own discretion, either repair or replace the goods in order to fulfill its warranty obligations. In particular, tegoly may provide the customer with a new version of the software in order to fulfill the warranty obligation. If tegoly provides an alternative solution to the faulty function which allows the customer to use the software in accordance with the contract, this shall be deemed equivalent to the rectification of an error.
Warranty claims shall be excluded if the software is not used in accordance with the contract. Furthermore, warranty claims shall be excluded if the customer carries out changes or extensions to the software specified in the contract, unless the customer proves that the errors are not causally related to the changes or extensions.
If a significant program error is not rectified by tegoly in accordance with the stated conditions, the customer may demand a reduction of the monthly SaaS fee. The same right has tegoly, if the production of the error correction is not possible with reasonable effort. If, in the course of troubleshooting, it turns out that the problems are due to operating errors or improper use by the customer, tegoly may demand reasonable compensation for the expenses incurred.
tegoly does not guarantee the fulfillment of the customer’s individual requirements by the software specified in the contract. This applies in particular to the non-achievement of the targeted economic success. Warranty claims against tegoly are only due to the direct customer and cannot be assigned.

§ 6 Limitation of liability

In any case, tegoly’s contractual as well as tortious liability, except in case of intent and gross negligence, is limited to EUR 500,000 for personal injury, EUR 100,000 for financial loss, property damage and damage to activities, and EUR 50,000 for loss of data. Liability for loss of profit is excluded.

tegoly does not assume any liability for disturbances on telecommunication connections, for disturbances on line paths within the internet, in case of force majeure, in case of fault of third parties or of the customer himself. tegoly does not assume any liability for damages resulting from the customer passing on passwords or user IDs to unauthorized persons.

§ 7. remuneration

The monthly or annual fee agreed at www.tegoly.com is charged for the SaaS services. The fees incurred are billed over a period of time in advance.

§ 8. terms of payment

Payments shall be made by credit card, SEPA direct debit mandate or bank transfer. If the payment deadline is exceeded, services may be restricted in the event of default.
The customer shall not be entitled to offset claims against tegoly unless the claims are legally established claims or claims recognized by tegoly in writing.

§ 9 Confidentiality, data protection

The contracting parties undertake to keep confidential any knowledge gained in connection with the subject matter of the contract – in particular technical or commercial data and other knowledge – and to use it exclusively for the purposes of the subject matter of the contract.
This does not apply to information that is publicly accessible or becomes publicly accessible without the unauthorized intervention or omission of the contracting parties or must be made accessible by court order or by law. In the event of support assistance with customer problems, it may be necessary to access customer records. Access can be via a web meeting with the customer or via database analysis. This access is limited to the period of the respective support measure.
If personal data must be processed within the scope of the subject matter of the contract, tegoly and the customer shall comply with the statutory data protection regulations.
tegoly informs the customer in accordance with the Federal Data Protection Act (BDSG) that the customer’s data will be stored.

§ 10. final provisions

Place of performance is Witten/NRW. The place of jurisdiction for both contracting parties is Witten/NRW. The law of the Federal Republic of Germany shall apply exclusively. The contract, its additions and amendments as well as changes to the form must be made in writing.
Should a provision of the contract be or become invalid, this shall not affect the validity of the remainder of the contract. The contracting parties undertake to replace the invalid provision with one that comes as close as possible to the economic intent. The same applies if a contractual gap should become apparent.